Connect Portal

Login to the Connect Portal to find out about:

  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation

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Knowledge Base Search

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Contact Support

If you still need help and have CradleCare, choose your method of contact. Both written and spoken support will be provided in English.

Support Hours of Operation:
North America: 6 a.m. to 6 p.m. (U.S. Mountain Time)

Toll free: +1.855.813.3385


Don't have a NetCloud Solution Package or CradleCare? Learn more  

Update Your Cradlepoint Network

Cradlepoint’s NetCloud Solution Packages provide 24x7 support, NetCloud software subscriptions, and a device upgrade that simultaneously delivers better security, performance, and functionality for your business. Learn more about NetCloud Solution Packages   or to learn how to refresh your Cradlepoint legacy products  .

For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy  .