Support

Connect Portal

Login to the Connect Portal to find out about:

  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation
 

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Knowledge Base Search

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NetCloud Status

 

Contact Support

If you still need help and have CradleCare, choose your method of contact. Both written and spoken support will be provided in English.

Support Hours of Operation:
North America: 6 a.m. to 6 p.m. (U.S. Mountain Time)

  Chat

Toll free: +1.855.813.3385

 

Don't have a NetCloud Solution Package or CradleCare? Learn more  


Update Your Cradlepoint Network

Cradlepoint’s NetCloud Solution Packages provide 24x7 support, NetCloud software subscriptions, and a device upgrade that simultaneously delivers better security, performance, and functionality for your business. Learn more about NetCloud Solution Packages   or to learn how to refresh your Cradlepoint legacy products.

For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy  .